Fairhope Premium Intelligence
the decision layer · property side

for premium revenue teams · professional sports properties

The decision layer for premium revenue.

A premium book is a running set of judgment calls: which account is quietly at risk, which is ready for a larger structure, where the season's revenue gap actually lives. Fairhope reads the whole book, account by account, and hands each rep the decisions worth working now, with the rule, the facts, and the confidence behind every one.

the work01

One account, worked.

Every recommendation arrives as one decision unit: a Finding, a Game Plan, an Action. This one is drawn from the Demo Club book, worked end to end.

01Findinghigh finding confidence

Bristol Logistics Holdings spent $95,000 in the prior twelve months and $35,000 in the last twelve, a decline of 63% ($60,000), with the last premium purchase 4 months ago and the primary contact last seen 3 months ago. The account is still active, but the pattern is weakening before any formal lapse.

Active Account Risk · version 1 · high data confidence · Demo Club

A Finding names what changed and shows how strongly the rule supports the conclusion. Data confidence separately states how reliable the underlying account data is.

02Game Plan

Treat this as a risk diagnostic before any new commercial ask. The relationship is still close enough to diagnose what changed: seasonality, business need, contact turnover, or real account softening. Lead with the diagnostic; the commercial conversation follows from what it surfaces.

approach · risk diagnostic

A Game Plan lays out the approach a strong manager would take.

03Action

Ask the account owner for a fifteen-minute conversation.

owner · rep of record

An Action gives the rep one concrete next step to take in their own voice.

Finding confidence:
how strongly the rule supports the conclusion.
Data confidence:
how reliable the underlying account data is.
What would change this:
the condition that would make the recommendation no longer hold.
the book02

Pace, located.

A revenue number below plan is a starting point, not an answer. The platform locates the gap to the accounts and patterns behind it, then surfaces each account as an inspectable recommendation for the rep of record.

revenue gap · demo clubseason to date
Illustrative chart: premium revenue pace against plan, with the gap shaded and located to three accounts named below the chart.

Illustrative chart: premium revenue pace against plan, with the gap shaded and located to three accounts named below the chart.

Bristol Logistics Holdingsweakening patternAtlas Pharmawin-back arcFalcon Logisticscapacity pressure
Findinghigh finding confidence

Falcon Logistics holds an annual suite and is filling near capacity at 98% average guest utilization across 5 high-demand events in the last twelve months. The current allocation is starting to look undersized for how the account is using it.

Game PlanFrame the upgrade as protecting the existing usage pattern, before the renewal cycle starts.
ActionOpen the upgrade conversation with the account owner before the renewal cycle starts.
Utilization Pressure · version 1 · Organic Upgrade · high data confidence

Seven commercial focus areas.

Suites, lofts, clubs, and memberships: the highest-margin seats in the building. Every active rule belongs to one of these focus areas; together they organize attention across the whole book.

01Account RiskActive accounts showing weakening purchase or engagement patterns before lapse.
02Win-BackPreviously valuable accounts that have gone quiet and may warrant a return conversation.
03Lease/Membership ConversionTransactional buyers whose recurring behavior may support a suite lease or premium membership.
04Organic UpgradeExisting premium accounts showing capacity pressure or a better-fitting premium structure.
05Account ExpansionRepeat buying patterns that may support a broader premium commitment.
06Revenue GapAccounts where usage breadth may exceed the current premium structure.
07Inventory FitAccounts whose buying behavior suggests fit for premium inventory. Specific pairing depends on available-inventory data.
the trust03

Every recommendation shows its work.

No recommendation is a black box. A rep or manager can open any Finding and walk the full chain in seconds.

source ruleoperator-authored, version 1qualifying facts$35,000 last twelve monthsagainst $95,000 priorconfidencefinding high, data highFindinglast purchase 4 months agoprimary contact last seen 3 monthsagowhat would change this:spend recovers above thematerial-decline threshold, thedecline stops being commerciallymaterial, the purchase gap closes, orthe primary contact meaningfullyre-engages.
source ruleoperator-authored, version 1
qualifying facts$35,000 last twelve months against $95,000 priorlast purchase 4 months agoprimary contact last seen 3 months ago
confidencefinding high, data high
Findingwhat would change this:spend recovers above the material-decline threshold, the decline stops being commercially material, the purchase gap closes, or the primary contact meaningfully re-engages.

rule · facts · confidence · what would change it · every time

The rep stays the author.

Reps own every client touch

The platform never drafts buyer messages and never sends anything. The relationship belongs to the person who built it.

The platform recommends. People decide.

Every recommendation waits for a person. The rep or manager decides whether and how to act.

Managers can open every active rule and its versions.

Every recommendation shows its evidence to the people working the account.

Property-side only.

provenance04

Sixteen years on the property side.

MLBNHLNFLMLSNASCAR

The rule library comes from sixteen years operating premium revenue across professional sports and live-event environments. Its language follows how experienced premium leaders assess the book.

See your book through it.

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